business transformation

You've got the strategy.
Now you need it to land.

Codie James, transformation consultant and executive coach

This is for you if

You've reached that point. The business needs to change.

Post-acquisition.

Multiple businesses coming together. It needs to work as one.  

Rapid growth.

What worked before no longer does. Cracks are starting to show.

Turnaround.

Performance needs to improve now. Waiting isn’t an option. Strategy stuck.

Directions clear.

Decisions aren’t translating into action. Large-scale change. Thousands need to work differently. Someone has to make it land. 

My approach: head, heart, hand

I’ve worked across industries from scale-ups to FTSE 100, privately owned to PE-backed. You know your sector. I know how to make change land in it. 

HEAD

Get Clear

What’s really going on? What needs to shift? 

I pressure-test your thinking, surface the issues, and align your leadership team on what needs to happen. 

HEART

Build Belief

Change only lands if people own it. 

I help you bring your leaders with you and build genuine buy-in – not performed agreement. 

HAND

Make it stick

I don’t hand over a report and leave. 

I work alongside your teams to design, build, and deliver until change becomes the new normal. 

You can't transform people. You can only create conditions where they choose to transform themselves.

— Codie James

What an engagement looks like.

Diagnostic
Sprint

The reality check before you commit.

I spend time with your leadership team, your people, and your numbers – and I look at the market around you. Not to validate what you already think, but to understand what is actually happening. 

We get clear on what to protect, what needs fixing, and what has to change. 

You leave with

Clarity on where to focus and what needs to happen first. 

From there, you decide the next step. That could be continuing with my support into design and delivery, or taking it forward yourselves. Whatever route you take, I’ll make sure you’re set up to succeed. 

Transformation Partnership

End-to-end change, from discovery through to embedment.  

You leave with

Change in place – and a team that’s stronger for it. Aligned leadership, change that’s landed through the layers, and momentum that continues without me. 

I work with you to turn agreed direction into practice. 

That means getting clear on priorities and decisions, then working alongside your leadership team and wider organisation to redesign what needs to change – whether that’s structure, operating model, capability, or all three. I stay close as it’s delivered, tested, and embedded. 

This is practical work done in the business, not from the sidelines. 

For smaller engagements, I work alone. For larger programmes, I bring people I trust. 

Looking for executive coaching? 

Proof it works.

Morrisons

FTSE 100 RETAIL

24

MONTHS

500

SITES

500 stores transformed.
Revenue up. Pride restored.

Individual Restaurants

HOSPITALITY

12

WEEKS

3

BRANDS

33

SITES

Regional model redesigned.
Ready to scale. Culture protected.

Adler &
Allan

PE-BACKED (GOLDMAN SACHS)

12

WEEKS

16

ENTITIES

Legal and Compliance operating model designed to PE standard. Board-endorsed in 12 weeks.

What they say

David Potts, former CEO of Morrisons

"Codie is a sought-after leader who drives complex change with energy, positivity and sharp execution. A real asset for any firm adapting at pace."

David Potts

Former CEO, Morrisons

"Codie designed and delivered two national transformations... creative, diligent and utterly dependable."
Jayne Wall, M&S Operations Director, transformation testimonial
Jayne Wall
Operations Director, M&S
"Codie's dynamic and positive approach allowed a rapid deep dive into our organisation, providing clear insights and actionable priorities."
David Carroll, Chief Business Officer at Individual Restaurants
David Carroll
Chief Business Officer, Individual Restaurants
"Codie's people-first approach brought clarity and structure. She delivered a programme that stood up to board-level scrutiny."
Anne Blakey, Adler and Allan, operating model testimonial
Anne Blakey
Legal Counsel, Adler & Allan
“Codie is an excellent coach…your energy is infectious and insights are transformative.”
Susanne Luick-Nijboer, Danone Senior VP, executive coaching testimonial
Susanne Luick-Nijboer
Senior Vice President, Danone

What they say

"Codie was brought in by my CEO to design a scalable operating model at a time when serious growth was coming. I'll be honest, at first I was sceptical – but after a few weeks? Absolutely the right call. She turned all the ideas flying around into something we could actually execute. I still message her to say 'a little sprinkle of Codie just came into the board meeting with me.' One in a million."

Francesco Fiore

MD, Piccolino Restaurants

"Codie's people-first approach brought clarity and structure. She delivered a programme that stood up to board-level scrutiny."
Anne Blakey
Legal Counsel, Adler & Allan
"Codie's dynamic and positive approach allowed a rapid deep dive into our organisation, providing clear insights and actionable priorities."
David Carroll, Chief Business Officer at Individual Restaurants
David Carroll
Chief Business Officer, Individual Restaurants
"Codie combines sharp commercial insight and customer focus with infectious energy and curiosity—a recipe for success."
Charlotte Dewhurst, Matalan Marketing Director, testimonial
Charlotte Dewhurst
Director of Marketing, Matalan

You can't transform people. You can only create conditions where they choose to transform themselves.

— Codie James

It starts with a conversation

Whether you need support now or just want to talk things through, let’s take a look at what’s getting in the way. 

Morrisons

FTSE 100 Retail | 24 months | c.500 sites | 20,000 colleagues

Market Street is Morrisons’ food-making counters, staffed by specialist bakers, butchers and fishmongers. Performance was inconsistent across the estate. 

The ambition: Make it consistently outstanding across all 500 sites.

What we did:

→ Started with 12 stores, listening to customers and colleagues, mapping the operating model, and identifying what was working and what wasn’t. 

→ Redesigned the full offer by counter, covering purpose, branding, look and feel, product range, operations, structure and customer experience. 

→ Piloted in 25 stores, iterated, then scaled across the estate, building pride and capability with store teams throughout. 

Result:

→ Revenue increased versus control stores. 

→ Market Street became a bigger share of basket. 

→ Customer and colleague scores improved. 

→ Profitability increased. 

→ Built and rolled out in 24 months. 

→ Scalable operating model in place. 

500 stores transformed. Revenue up. Pride restored. 

Individual Restaurants

Hospitality | 3 brands | 33 sites

A premium restaurant group with a strong culture, recently recognised as a Sunday Times Best Place to Work. A growth strategy had been agreed. 

The ambition: Scale the business through new sites and omni-channel expansion, without losing the quality and culture guests loved and colleagues valued.

What we did:

→ Pressure-tested the growth strategy with the executive team, using performance data and insight from leaders and frontline teams. 

→ Identified what needed strengthening, what needed removing, and what needed designing to support scale. 

→ Redesigned the regional operating model, including roles, responsibilities, reporting lines, decision rights, ways of working and behaviour expectations. 

Result:

→ A regional operating model designed for scale. 

→ Clearer accountability and decision-making across the business. 

→ The board gained direct insight from frontline teams. 

→ Culture and quality protected while enabling growth. 

→ Delivered in 12 weeks. 

Regional model redesigned. Ready to scale. Culture protected. 

Adler & Allan

PE-Backed (Goldman Sachs) | 12 weeks | 16 entities

Recently acquired by Goldman Sachs Alternatives and entering a new phase of growth. 

The ambition: Build a Legal and Compliance function that protects the firm, meets investor expectations, and enables growth. 

What we did:

→ Worked across 16 entities and central leadership to understand business needs, pain points, and gaps against investor requirements. 

→ Co-created the solution with the Legal Counsel, ensuring it worked for both the business and investor expectations. 

→ Designed a new Legal and Compliance operating model, alongside a compliance uplift programme and clear accountability frameworks covering roles, decisions and capability. 

Result:

→ A Legal and Compliance operating model endorsed by the board and investors. 

→ A compliance programme approved and ready to deliver. 

→ Clear roles, decision-making authority and structure in place. 

→ The Legal Counsel equipped to lead with confidence and clarity. 

→ A scalable, sustainable function established in 12 weeks. 

Legal and Compliance operating model designed to PE standard. Board-endorsed in 12 weeks.